We have got used to living in an on-demand world. Consumers
increasingly prefer to solve their problems themselves whenever possible and
expect the fastest and most competent support possible with their concerns. For
companies, the cardinal question arises in this context, why should someone
continue to do time-consuming, manual tasks for others when consumers want and
can do the tasks themselves just as well? Self service automation enables
companies to provide useful content to their customers so they can solve
problems without having to contact customer service and give consumers who
crave phone and email autonomy a much better one because self-determined
service experience. medicalnewstodayblog
Self-service automation portals were originally developed to
give business users tailor-made access to the tasks and processes they are
confronted with on a daily basis and to unlock additional potential within the
service organization through automation. But more and more companies are
expanding the concept from a purely internal offer to an external offer and are
offering customers convenient self-service options that they can use
independently. treasurebiz
Explanatory
video: Automation with Robotic Process Automation
Benefits of
RPA
• cost cutting
• Efficiency increase
• Employee relief
What is
self service automation?
Self-service automation describes the practice of connecting
self-service with other business processes and platforms via a workload
automation solution or giving end users the option of using a self-service
portal to execute preconfigured jobs and processes via an enterprise job
scheduling solution. Self-service automation solutions are typically web-based
applications with intuitive user interfaces that allow users to solve problems
on their own without the help of a help desk or support staff. Service
processes can be initiated, canceled and restarted using automated
self-services. businessrobotic
Benefits of
self service automation
Self service automation enables consumers to solve their own
problems in their own time and in their own way. You are no longer dependent on
the help and support of a customer service representative, are no longer tied
to queues and no longer have to rely on callbacks, but can solve many problems
directly yourself, such as correcting your home address in the system.
Self-service automation accelerates and improves the customer experience while
making customer service organizations more efficient. A great advantage for the
customer is the unlimited availability of self-services. Regardless of the time
of day or location, concerns can be processed independently online with just a
few clicks. digitaltechspot
Allowing customers to resolve such common problems
themselves frees up staff to deal with abnormal, unique, and sensitive issues.
For example, policy-based automation that is part of a self-service delivery
model can allow users to request standardized services at a predetermined,
fixed price to avoid expensive service costs. Self-service automation is
therefore a powerful tool for companies that want to offer a higher-quality
service more efficiently and cost-effectively. bizautomotive
