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Know more about Self Service Automation and its Best Practices

  Automation of automated offerings and quality practices rework the manner corporations now assist their customers. Today's customers are truely greater capable, active and technological experts. In addition, they count on reliable and dependable solutions at their comfort   smarttechnofy Best practices in self-provider automation also assist reduce facts violations and con quer cultural and linguistic limitations. Self-provider automation answers can be subcontracted or can be internal. This is one of the strategies to address and understand the worries of clients. Above all, self-provider automation is extra worthwhile than guide management services for agencies that follow exceptional practices. According to Anthony Mullen, Director of Senior Research of Gartner, "Reality is that customers need to take part with limitless virtual activities at some point of their lives, which means a great deal extra information to take into account. The fashion of customers who alloca

Self-service automation describes the practice

For branded providers, enabling self-service automation can significantly reduce ticket volume and associated support costs. You save money on recruiting and give your employees much more context on individual customer problems. Automated self-services are now also very popular for asset tracking in the field of warehouse optimization and logistics, for finding tools and construction machinery, in vehicle fleet / parking lot management or in facility management for routing the security service by sending rule-based notifications or smartphone-supported queries from enable on the go. Examples from the regulatory area are the automatic tests for bogus self-employment,


Many banks are now making automated self-service offers available to their customers. One of the most frequently offered self-services in the financial world is the account balance query. Easily accessible and, given the minimal risk, it is not surprising that this service has the highest levels of adoption. The activation and replacement of PINs can also be easily managed in self-service using the purchaser's own smartphone. Automated processes empower customers to activate new usernames and passwords. More and more digital self-service around mobile payment is being built up by the banks, as consumers increasingly see the processing of banking transactions via a smartphone as indispensable.


Key IT metrics show that IT service desks have an increased number of interactions each year, but are less resourced, making it difficult to keep up with the demands of the digital business. In order for IT to adhere to SLAs and at the same time support the goals of digital transformation , IT staff must reduce the time required for manual, repetitive tasks. Automated self-services can play a key role in this. For example, 16 percent of all service tickets to be processed involve resetting passwords. But automated self-services can do more than reset passwords. You can

• Unlock user accounts,

• Send warnings and notifications about password expiration via email or SMS,

• Free up server hard disk space,

• Restart Windows services,

• Activate and deactivate mailboxes,

• Create Active Directory security groups,

• Delete distribution groups,

• remove a local profile from multiple workstations,

• Generate reports.

Self-service automation can reduce the burden of routine business inquiries on the IT department and improve service levels.

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Would you also like to benefit from the many possible uses of robot-assisted automation? We would be happy to advise you on the use of Robotic Process Automation in your company.

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Automated self-services are anything but a sure-fire success. After all, the success of self-service does not only depend on the provision of the technology. Rather, companies need to take a programmatic, customer-centric approach that looks at the way employees work and determines where self-service can bring the greatest gains in terms of satisfaction and productivity. This approach assumes that companies understand the productivity needs of service customers, encourage customers to use self-service offers, constantly monitor the use and needs of self-service offers, and update the offer if necessary.

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